FAQ

Q: How often should I brush my teeth with the Hana Electric Toothbrush?
A: It’s recommended to brush your teeth twice a day for two minutes each time—morning and night. Hana’s built-in 2-minute timer helps ensure you’re brushing for the correct amount of time, with 30-second intervals to guide you through each section of your mouth.

Q: What do the 5 brushing modes do?
A:

• Soft: Gentle cleaning for everyday use, perfect for sensitive teeth and gums.
• Intense: A powerful, deep clean that effectively removes plaque.
• Massage: This mode gently stimulates your gums to improve circulation and overall gum health.
• Gum Care: A soft, gentle brush that targets and protects your gums.
• Whitening+: Specially designed to help remove surface stains and brighten your smile.

Q: How should I use the 3 intensity levels?
A: Hana allows you to adjust intensity based on your preference and comfort.

• Low: Best for users with sensitive teeth or gums.
• Medium: Ideal for standard brushing sessions.
• High: For an intense, thorough clean, especially useful after meals or when you feel the need for a deeper clean.

Q: Can I use the Hana toothbrush in the shower?
A: Yes, the Hana Electric Toothbrush is rated IPX8 waterproof, making it safe for use in wet environments, including in the shower.

Q: How long does the battery last?
A: The Hana Electric Toothbrush is designed to last up to 180 days on a single charge, depending on use. That’s about 6 months of daily brushing without the need to recharge!

Q: How do I charge my Hana toothbrush?
A: Simply place the toothbrush onto the 2-in-1 charging dock provided. The dock also doubles as a stand to keep your toothbrush upright and secure. The toothbrush will begin charging as soon as it's placed on the dock.

Q: How long does it take to fully charge the toothbrush?
A: A full charge typically takes around 4-6 hours. Once fully charged, the battery will last for up to 180 days.

Q: Can I travel with Hana without bringing the charger?
A: Absolutely! With a battery life of up to 180 days, you can leave the charger behind for long trips. Plus, Hana comes with a sleek travel case to protect your toothbrush while on the go.

Q: How often should I replace the brush heads?
A: For optimal oral hygiene, it is recommended to replace the brush head every 3 months. This ensures the bristles remain effective for cleaning and protecting your teeth and gums.

Q: Are the brush heads designed for sensitive teeth and gums?
A: Yes, the Soft Mode and Gum Care Mode are specifically designed for users with sensitive teeth and gums, ensuring a gentle yet thorough clean.

Q: What are the customization stickers for?

A: The customization stickers included with each Hana Electric Toothbrush allow you to personalize and differentiate your toothbrush. This is perfect for couples or families sharing a bathroom, as each member can easily identify their own brush. The stickers come in a variety of vibrant designs and are easy to apply.

Q: Does the Hana toothbrush come with a travel case?
A: Yes! Every Hana Electric Toothbrush includes a protective travel case to keep your toothbrush safe and clean during travel. The case is sleek, lightweight, and designed for easy packing.

Q: Can I charge my Hana toothbrush internationally?
A: Yes, the Hana toothbrush uses a USB charging cable, making it compatible with most universal chargers and power banks. However, you may need a plug adapter depending on the region you're traveling to.

Q: How should I clean my Hana toothbrush?
A: Rinse the brush head thoroughly after every use and let it air dry. To clean the handle, wipe it down with a damp cloth.

Q: Can the brush heads be sanitized?
A: Yes! You can use UV sanitizers or soak the brush heads in mouthwash for a few minutes to disinfect. Be sure to rinse thoroughly before using again.

Q: How do I store my Hana toothbrush when not in use?
A: We recommend using the charging stand to keep your Hana upright and dry. If traveling, use the included travel case for protection.

Q: What’s included in the box when I purchase the Hana toothbrush?
A: Every Hana Electric Toothbrush comes with:

• 1 Hana Electric Toothbrush
• 2-in-1 charging dock and stand
• USB charging cable
• 2 brush heads
• Customization stickers
• Travel case
• Instruction manual

Q: Is there a warranty?
A: Yes, the Hana Electric Toothbrush comes with a 2-year limited warranty that covers any manufacturing defects. For warranty claims, please contact our support team.

Q: Can I return my Hana toothbrush if I’m not satisfied?
A: We offer a 30-day satisfaction guarantee. If you’re not completely satisfied with your Hana toothbrush, you can return it within 30 days of purchase for a full refund. Please see our Return Policy for details.

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders within Singapore. International shipping rates will be calculated at checkout.